Terms of Service

Last updated: December 13, 2025

1. Agreement to Terms

By accessing or using the FRM AI Assistant WordPress plugin ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our Service.

2. Service Description

FRM AI Assistant is a WordPress plugin that provides AI-powered chatbot functionality. We offer:

  • A free tier with basic features
  • Premium plans (Pro and Agency) with advanced features
  • Lifetime licenses for one-time payment access

3. User Accounts and Subscriptions

3.1 Registration

To use premium features, you must create an account with accurate information. You are responsible for maintaining the security of your account credentials.

3.2 Free Tier

Free tier users receive basic features with limitations on usage (e.g., 100 sessions/month). We reserve the right to modify free tier features with reasonable notice.

3.3 Premium Plans

  • Monthly/Yearly: Automatically renews until canceled
  • Lifetime: One-time payment for lifetime access to the purchased tier
  • All payments are processed securely through Freemius

3.4 Cancellations and Refunds

  • Monthly/yearly subscriptions can be canceled anytime
  • No refunds for partial months or years
  • Lifetime licenses are eligible for refund within 14 days of purchase
  • Refunds are at our sole discretion for exceptional circumstances

4. Acceptable Use

You agree not to use the Service to:

  • Violate any laws or regulations
  • Transmit harmful, offensive, or illegal content
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to systems
  • Use for spamming, phishing, or fraudulent activities
  • Reverse engineer, decompile, or modify the plugin

5. Third-Party Services

FRM AI Assistant integrates with third-party AI providers (Google, OpenAI, Anthropic). You are responsible for:

  • Obtaining and maintaining valid API keys
  • Complying with third-party provider terms
  • All costs associated with third-party API usage

6. Intellectual Property

The FRM AI Assistant plugin, including all code, designs, and trademarks, is our exclusive property. Your license grants you the right to use the plugin but not to claim ownership.

6.1 License Grant

  • Free/Pro: Single-site license
  • Agency: Up to 5 sites
  • Lifetime: License does not expire but covers current major version

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Chat data is stored in your WordPress database, and you are the data controller.

8. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may:

  • Perform scheduled maintenance with advance notice
  • Suspend service for security or technical reasons
  • Update or modify features with reasonable notice

9. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the last 12 months
  • We are not responsible for third-party AI provider performance or costs

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

11. Termination

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Fail to pay subscription fees

Upon termination, your license to use the plugin is revoked, but you retain ownership of data in your WordPress database.

12. Changes to Terms

We may update these Terms with 30 days notice for material changes. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.

14. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. You waive the right to participate in class action lawsuits.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

16. Contact Information

For questions about these Terms, contact us: