Privacy Policy

Last updated: December 13, 2025

1. Introduction

FRM AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FRM AI Assistant WordPress plugin.

2. Data We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and billing details when you purchase a premium plan
  • Configuration Data: API keys, settings, and customizations you make to the plugin
  • Support Communications: Information you provide when contacting our support team

2.2 Automatically Collected Data

  • Usage Data: Plugin version, WordPress version, PHP version
  • Chat Data: Conversations stored in your WordPress database (you control this data)
  • Analytics: Anonymous usage statistics to improve the plugin

3. How We Use Your Data

We use the collected information for:

  • Providing and maintaining the FRM AI Assistant service
  • Processing payments and managing subscriptions
  • Sending important updates, security alerts, and support messages
  • Improving our product and developing new features
  • Detecting and preventing fraud or abuse

4. Data Storage and Security

4.1 Your WordPress Database

All chat conversations, leads, and customer data are stored in your own WordPress database. We do not have access to this data unless you explicitly grant it for support purposes.

4.2 Our Servers

We store only essential account information (email, billing data) on our secure servers. This data is encrypted at rest and in transit.

4.3 Third-Party Services

When you use AI features, your chat messages are sent to your chosen AI provider (Google, OpenAI, or Anthropic) according to their privacy policies.

5. Data Sharing

We do not sell your personal information. We may share data only in these circumstances:

  • With Your Consent: When you explicitly authorize us
  • Service Providers: Payment processors, hosting providers (under strict confidentiality)
  • Legal Requirements: When required by law or to protect our rights

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Export: Download your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications

7. GDPR Compliance

If you are in the European Economic Area (EEA), we process your data lawfully based on:

  • Contract performance (providing the service)
  • Legitimate interests (improving our product)
  • Your explicit consent (where required)

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Chat data in your WordPress database is retained according to your plugin settings.

9. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies (with your consent) to improve user experience. You can control cookies through your browser settings.

10. Children's Privacy

FRM AI Assistant is not intended for users under 16 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the plugin interface.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us: